Ilaria Di Donfrancesco

Ilaria is a Global Product Manager pioneering the use of generative AI to transform customer experiences at Nissan. Spearheading the company’s GenAI program, she leads initiatives that leverage AI to enhance digital customer interactions and improve internal operational efficiency.

With nearly a decade of experience in AI across the telecommunications and automotive sectors, Ilaria empowers cross-functional teams to implement AI solutions that simplify complex processes and deliver seamless, personalised experiences. Her commitment to driving digital transformation enables her to create value for both customers and the business, showcasing the impact of generative AI in shaping the future of customer engagement.